Text & Video Relay Service (TVRS)
Overview
The DSPG TVRS is a solution to provide relay services between deaf people and hearing people.
TVRS allows deaf, hard of hearing and speech-imparied users of telephones, textphones, mobiles, web-cameras, Internet, SMS, emails, fax and caption telephones to communicate with hearing people via operators.
Features
IP based. All functionality is integrated into one shelf. Includes all Text Relay modes, Conference Bridge, V.18 modems and VoIP module
- Basic PSTN
- Internet
- SVD (Caption)
- SMS
- Fax
- IM
Multi-Lingual including:
- English
- French
- Spanish
- German
- Swedish
- Polish
- Czech
- Arabic
Easy expansion from one T1/E1 to 8 T1/E1 trunks per one shelf
In normal working hours operators are connected to TVRS server via LAN. During off-peak hours remote operators can be connected via Internet (tele-working)
Direct Dialling PSTN access to the services allows separate numbers for Voice, Text and FAX callers
Video Relay via separate Video module
Real time and historical reporting based on the Oracle or PostgreSQL Database
Remote maintenance and control via web Interface and SNMP
Functionality
The TVRS includes the following Relay functionality:
- Text to Voice & Voice to Text Relay
- VCO (Voice-Carry-Over) / HCO (Hearing–Carry-Over) Relay
- Simultaneous Voice and Text Caption Relay
- Speech-to-Speech Relay
- Internet Relay
- Mobile Relay
- SMS Relay
- FAX Relay
- Email Relay
- Instant Messaging Relay
- Video Relay
- Emergency Call Services